Line not actually cancelled - still being billed

Dear Telkom<br> <br> My wife and I are currently spending some time abroad and before we moved out of our place in Cape Town (end of December) we called to cancel our Telkom line. I then phoned Telkom in early January to check that the cancellation had been processed and they confirmed that the cancellation was in effect and that the line would be physically disconnected shortly. Original cancellation reference ***A (first call) then reference ***A (second call). I left it at that.<br> <br> My sister has just called to say that I owe R 809.75. She has faxed through a copy of the invoice and it seems the line is still active as I'm being billed for February. Quite a shock indeed!<br> <br> Please would you look into this and rectify the situation by ensuring the line is actually cancelled and then adjusting the invoice. I'll settle the bill immediately thereafter.<br> <br> As I mentioned, I'm not in the country so therefore can't call 10210. Kindly respond via the email address or international number provided.<br> <br> Thank you.<br> <br> Regards<br> Justin