Line not active

i have been sitting without any internet for the last 3-5 days. i expect to have a service if i payed for it and at least have a discount for the inactive days. i logged a fault no response, no call, called 10210, on hold for 1 hr (x2) and sms service is useless. i need my connection back i do also feel that this can be taken as a breach of contract from your side affording me the opportunity to sue for lost revenue. get your act together.