YM
Yoli M

1 reviews | Active since Feb 2017

03 Feb 2017, 17:27

Line Not Active

<p>I am highly ****ed at this Business, highly disgusted by the service level been kept on hold for 45 mins by an agent lying that there was no Team leader or manager on the floor when i asked to be transfered to one, then Team Leader Nokuthula Ngozo From Durban not keeping to her word of TAT of my line being opened after email sent directly to her... As i am writing this message i am actually holding for a Team Leader was speaking to an agent by the name of Ayanda i have been holding for 20 mins already i wonder whta story they will cook UP now, when agent returns. This whole thing of having such in-competent people working for such a company really drives one to actually just leave and never have themselves associated with such Bull**** Service !!!!! i am loosing out on business, i was debited end of February and my line is still not Active , WHAT IS WRONG WITH YOUR ???!!!! lYING TO ME TO CALL THE COLLECTIONS dEPARTMENT WHEN ITS YOURL WHO HAVE FULL CONTROL OF THIS...wasting my TIME and energy following so that i can have my phone opened... whoa and i am still holding its been 30 mins already for a Team Leader... yer NEVER AGAIN SHAME will i be part of this Telkom. will NOT BE DROPPING THIS CALL TILL i have spoken to management even if it means driving there now @ AEGIS !!!!! </p>

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Replies (2)
Telkom
Telkom's reply05 Feb 2017, 17:01
Official

Hi mkhizemy89


Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply06 Feb 2017, 15:03
Official

Dear customer

Hope you are well.

May you kindly provide us with the affected number or ID number for further assistance.

Kind regards

Ithabeleng

Telkom Social Media Team

Best regards,