Line NON-Relocation

I placed an order online to relocate my line 26/04/2018, on the same day I received a call from Telkom to confirm the order and physical address. I was told it would take 15 days to do the relocation and I will be contacted for an appointment. I have made over 50 follow up calls to Telkom, confirmed the new address several times, received 2 dates but no confirmation and still, NO line. ALL of my calls are recorded and I am happy to provide the recordings. When I checked the online self service portal, my initial order shows “solved” and a new order placed 19/07. When I followed up, the agent said that the tech department tried calling me………..on the ****** landline which was to be relocated and SUSPENDED since I placed my order!!!!!!!!!!!!!!!! I have been debited TWICE for a service I do not have and do not seem closer to having??!! Incompetence crossed with thievery. Telkom is truly a bad joke. You have the monopoly in telecoms and you CANNOT deliver. Please do this country a favour and hand over the torch. Just close your doors!!!!!! Can you even keep up with all the complaints?? You can’t relocate lines, can’t cancel contracts, 95% of the time “offline”, your existence in my opinion pointless!