Line moving service

Hi there, <br> <br> The process is moving a line is painful , ( I wont get into the details of that now) but here are the issues .<br> Call 1 , I called the Telkom call centre and was told there was no 20MB line available . I would have accepted a slower speed but no one contacted me , later i was told there was 20mb line available and it would be escalated .Call 2 , I got told there was no fibre available in my area (would love fibre , but i never asked for it) i repeated my request for ADSL (any ADSL) <br> Call 3 , I was told again that there is no fibre in my area (why dont you call me ?????) and that it would escalated ... I want ADSL if the speed i am requesting is not available , call me and i will accept a lower speed , dont just leave it !!!!! I want you guys to call me or send me a text , email , smoke signal telling me you understand my request and when you plan on fulfilling it .<br> <br> Your service is below standards and I should not be forced to pay rental for a service i am not receiving . Sort it out !