Line Movement ...Still Waiting!!!!!!!!!!!!!

Good Day

Please note that almost a month ago I have scheduled a line movement for the 29th of September 2017 as I knew I was moving to a new premises and that I also know that Telkom has always given me more problems than anything else in the past, and this is why I scheduled it from a very early date already.

I have confirmed numerous times within the time following up until the 29th.

I have phone on Friday and spoke to a consultant who advised me that my line movement is scheduled for the next day, which should have been Saturday the 29th of September 2017.

As expected of your exceptionally disgusting service, no one showed up or even phoned me.

I phoned again this morning seeing that you were closed on Sunday, another consultant informed me that yes the technician was there and tried to phone me but could not reach me, which is obviously a huge lie seeing that I waited at home with my phone the whole of Saturday.

I phoned twice after that ,today , only to be informed by two separate consultants that there was never a date or a technician allocated to the line movement as yet.

I am still awaiting a supervisor to contact me so that I can sort this matter out.

Please take note that I work from home, and that’s why I needed the internet connection on Saturday in order for me to start work today. This greatly affects my company’s income of which Telkom will be held responsible, seeing that it is Telkom’s fault and it is in excess of R5000.00 +- per day.

I will be sending you all information that I have should you request.

I am still waiting for a new date , not that that matters as I will be expecting someone at my premises today to do the line movement and be connected.

PLEASE TAKE NOTE OF THE FOLLOWING AND WITHOUT PREJUDICE:

I will be taking this matter further, I am sick and tired of struggling with Telkom’s consultants not doing their jobs, not to mention blatantly just lying to me.

I want the name and contact details of the consultants that I spoke to since I placed the order to move the line including their superiors and the consultant that confirmed the line movement on Friday 28/09/2017 and the consultant who **** to me this morning stating that the technician tried to phone me.

I will be taking this matter to our attorneys for loss and damages and to make sure you start sharpening up your customer relations.

I need the technicians to come out today and sort it out, and unfortunately I will not stand for consultants lying and NOT doing their job, and in order to stop this , I will unfortunately have to insist on the guilty parties to be relieved of their duties with Telkom.

I am going to investigate this matter further as well as mistakes and problems in the past, I will not rest until have answers and Telkom starts taking responsibility for their actions and the *********** consultants will have to face HUGE consequences, I will personally make sure this happens, as I am sure the procedure should be with any company.

I am including all my contact details in this mail should you want to contact me or the technician to install my line TODAY.

I am awaiting your URGENT reply.

Thank You

Joann Freiboth ID: ********** 166080 TEL: ********** 947 CELL 1: ********** 479 CELL 2 : ********** 164

Director / Accounts Manager

Kaizen Auto Glass