Line Movement

I app**** for a line movement online and received a confirmation stating I would be contacted within 48 hours.After 1 week I called the 10210 line and after 45 min of holding on I ended the call.I then received a sms (21/07/15) informing me that they received my movement,reference number ***A and will let me know when the movement will take place.On 23/07/15 I received an sms informing me the move was scheduled for 30/07/15 and that this will be a full day requirement, so my husband took unpaid leave for the day. At 3pm on 30/07/15 NOTHING was done yet so I called the number supp**** on the sms ***) stated for queries.I was then given the technician's number,who once I called him knew nothing of the job and had no transport.I then called enquiries again and was given the manager's number who still has not returned my call, as he didnt answer my call.This morning I just get informed that they will contact me and then maybe today this will be done or will be rescheduled.Telkom in NO WAY attempted to contact me,I have to keep calling and this costs us money in both calls and unpaid leave just to get them to deliver the service they are suppose to!!