WT
Wikus T

1 reviews | Active since Jan 2018

29 Jan 2018, 09:32

Line move request, never moved, never used but billed after cancellation

I put in a line move request with Telkom, early September 2017 to my new home where an existing business line is, so this would have been a extra line, on top of the existing.

26 September 2017 i received a notification from Telkom that it will be transfered on 28 September 2017. The technician was there on 28 September, and he did everything else except moving a line. My current line at 03 AJ Werth Str, Loerie Park, George was ********** 027, the number was deleted, and the new number to move was ********** 641.

I received notification that the number was moved later that day. Arriving home, i learned that there was no dial tone on the ********** 110 line that was at 100 Meyer Str, Bergsig, George, where my extra line had to move with this new number apparently installed by the Technician.

I soon realized that the technician deleted the voice-line of ********** 110 number, and never transferred the new number to 100 Meyer Street, Bergsig, George. So he deleted a Business number, and left.

Saturday 30 September 2017, i had to cancel my Axxess account, to apply for a new account on ********** 110 so that we can have adsl for the business. So i was paying for ADSL on a line i did not have, and paying ADSL for another address. All in all for the Month of October i had to pay R 1237 to Axxess because of Telkom negligence.

I created a (fault ********** 8) Nothing came from this fault logging. I also put in a cancel order for my previous owned line that was not at the premises. Nothing happened here, so we got hold of an old technician from Telkom to help us out. He got hold of the technician who f-ed everything up, and created a fault from his side (fault ********** 4) whereby the ********** 110 voice-line was restored at 100 Meyer Str on 24 October 2017, so for a whole month there was no service on the line, but we are expected to pay.

I still receive accounts for ********** 641, which was never moved, the line was cancelled, but it is still at the old address. So tell me, who f-ed up here. I will pay for one months service, but then i will go ahead and put in a claim for the R 1237.00 rand i had to spend extra for negligence of a supplying company.

Get hold of me at ********** , but i am not paying this account.

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