Line move not completed

Dear Telkom,<br> Generally I have always been satisfied with your service but this time round you have really dropped the ball.<br> <br> I requested a line move to my new house at mid September, 45 days before I moved, (as you so kindly request 30 days on your website) and still till to today the move hasn't happened.<br> <br> To make things worse, I received an SMS on the 15th of Sept stating that the move is booked for 1 Oct (as planned). Then on the 2nd of Oct I get an SMS stating that a technician has been dispatched to do the move. (Didn't happen). Then the best of all is, I get an SMS on the 5th of Oct saying that according to your records the technician was there and you wanted me to rate your service.<br> <br> So now I'm rating your service. The rating is 2 out of 10. I'm giving a 2 as you at least kept me in the loop via SMS (even though it was incorrect)<br> <br> Please can you arrange to have my line moved a.s.a.p. or credit me for the month of Oct as I have not been able to make use of your service.<br> <br> <br> Thank you.