SB
Simon B

1 reviews | Active since Jun 2012

24 Oct 2016, 11:43

line move nightmare

<p>In August I relocated and request my line to be moved. I followed the online assistant and scheduled my appointment. A week before my appointment the technician called me and said he was outside. I was on holiday then so couldn't assist. Then two weeks later, the another technician pitched up without an appointment, which I rushed home to, just to find find that the line is connected to exchange, another week later and a diffrent technician pitched up who coulnd't do anything, this have been oing on for 2months every week a technician pitches up but cant do anything. Everytime you send a different technician, and this technician haven't even explained the problem to the new technician. I've spoken the their manager who made emtpy promises, which was two weeks ago. Now you keep making appointments and nobody even show up anymore. Either telkom is incompentant or BYTES TECHNOLOGIES is incompentant. My guess is both companies are incompantant and utterly useless.</p> <p> </p> <p>In the pass I had no problem with Telkom, hec I even moved all my numbers over to telkom mobile. Seems like this was a bad move...</p>

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Replies (1)
Telkom
Telkom's reply24 Oct 2016, 18:32
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Please also e-mail us at *** with the affected telephone number and your ID number, quoting your reference in the subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,