CM
Corne M
1 reviews | Active since Feb 2017
05 Feb 2017, 10:26
Line move forgotten
<p>I scheduled a line move to my new premises and expected a quick activation.</p> <p> </p> <p>On Thursday the technical crew showed up to do the move. They started working and and left for some reason. After a while they came back and said they are unable to complete the job caused by a fault on the line underground. </p> <p> </p> <p>The technician informed me that the fault will be handed over to the lines dept. </p> <p> </p> <p>After countless minutes on call with automated responses and being transfered back and forth I checked my reference number witch doesnt exist anymore. </p> <p> </p> <p>No my line has not been moved... And I haven't received any feedback on the fault. </p> <p> </p> <p>My reference number ********** 00</p>
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Telkom's replyOfficial
06 Feb 2017, 10:35HI Corne6656
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply06 Feb 2017, 10:35
Official
HI Corne6656
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
CM
Corne M's updateReviewer Update
06 Feb 2017, 12:10******Dear Customer, your installation for order ( ********** 00) is scheduled for ( ********** 5 between 07:30:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.*****
Does this means that the fault on the line will be rectified or will the technitian show up again and tell me they can not complete the job,because there is a fault on the line..
Please advise
CM
Corne M's update06 Feb 2017, 12:10
Reviewer Update
******Dear Customer, your installation for order ( ********** 00) is scheduled for ( ********** 5 between 07:30:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.*****
Does this means that the fault on the line will be rectified or will the technitian show up again and tell me they can not complete the job,because there is a fault on the line..
Please advise