Line move - cancelled before time

this applies to the Telkom Call Centre staff (my experience with staff in their various locations has always been that they are very friendly and helpful). I have never experienced such bad service from the Telkom Call Centre in all the years I have used their service. The Call Centre staff have become more unhelpful and indifferent to one's queries making one feel like you are disturbing them. I don't think they know the meaning of "customer service" and clearly not concerned about the Company's business interests. There doesn't seem to be any Supervisors around because when I ask to speak to one I am told that the consultant speaking to me is the senior person and no Manager above him (so is he the CEO??)

It is now 3 days later and all I've been doing is verifying my details and not getting any resolution with my problem.

I have app**** for a line move (giving the applicable one months notice required by Telkom) and what do they do... cancel my line immediately instead of at the end of the month as would be applicable (this I only find out after 3 days of calling the Call Centre and Accounts department). I still have been unable to obtain any assistance from anyone. To top it all, I am supposed to pay for a service that I do not have access too!! Sadly, no one will probably even care to respond to this so all I can do is hope I'm wrong. :(