1 reviews | Active since May 2014
Line Move
<p>Moved into my new house on the 1st Feb but arranged for the line move to take place way before then, anyway that did not seem to speed up the process in any way, last week Tuesday a technician finally arrived at my place to install the line, after the line was installed he told me that he had an isssue from the street box to the exchange (no spares) and that a cable technician would have to come out and rectify the issue, I had a call on Saturday from a new technician for my new line installation and i told him the line was installed but he had to test from the street box to the exchange, he then told me after an hour that he was denied access to the exchange over the weekend. Today a 3rd tecnician called me today for the line installation and I had to explain once again that the line is installed and they just need to test from the street box to the exchange and get my line working, he looked at the wall box for 5 mins and then just left probably to assign the call to someone else again. Can someone PLEASE just complete the installation and get my ADSL working. my order number is ********** 95.</p>
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Good day
Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.
E-mail address: ***
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Hi the ID number is *** and the order number is ***. We had another set of guys out here yesterday again to try and have the same line installed again, after looking confused for a while they left and came back hours later and told me they managed to get a spare but the Telkom offices were closed and they could not activate the link, they said they would be back early in the morning to activate my line, BOTH myself and my wife stayed at home until 9am this morning before i gave them a call only to be told they are waiting for the rain before they can come out, not sure what an indoor test has to do with rain but atleast give me a call, i then called at 1pm and they were on the way, i called again when i left my office in Sandton at 15:20 and they were 5mins away from my place. I got home at 16:20 and they were STILL not here, called the number once again and was told they are now at the street box and looking for a new spare because someone "Stole my line" at 18:20 i called again to find out what whas going on only to be told another guy was working on it and it should just connect at some stage, I cant believe that a simple line transfer is this difficult to get done.
If i am unavailable on my phone *** please call my wife on *** but we need this done asap.
Hi the ID number is *** and the order number is ***. We had another set of guys out here yesterday again to try and have the same line installed again, after looking confused for a while they left and came back hours later and told me they managed to get a spare but the Telkom offices were closed and they could not activate the link, they said they would be back early in the morning to activate my line, BOTH myself and my wife stayed at home until 9am this morning before i gave them a call only to be told they are waiting for the rain before they can come out, not sure what an indoor test has to do with rain but atleast give me a call, i then called at 1pm and they were on the way, i called again when i left my office in Sandton at 15:20 and they were 5mins away from my place. I got home at 16:20 and they were STILL not here, called the number once again and was told they are now at the street box and looking for a new spare because someone "Stole my line" at 18:20 i called again to find out what whas going on only to be told another guy was working on it and it should just connect at some stage, I cant believe that a simple line transfer is this difficult to get done.
If i am unavailable on my phone *** please call my wife on *** but we need this done asap.
Hi, I have posted both a Private message and sent a seperate mail a day apart and not a single person has even bothered to get back to me.
Hi, I have posted both a Private message and sent a seperate mail a day apart and not a single person has even bothered to get back to me.
It has been more than a week since my last post and i still dont have any feedback.
It has been more than a week since my last post and i still dont have any feedback.