Line Move

I requested a line move online on the 10 December 2018 Ref ********** 85A, however when i called in on the 14 December they advised they had record i would have to log a new request which i gladly did. I give them a call on the 27 December to get progress, the consultant then advised me that the technician could not find my address and could not reach me telephonically. I have not received a call mind you. I was then told the ticket for cancellation is pending and it first needs to be closed before another request can be processed. I gave you guys a call today assuming the ticked will be closed as the consultant said 48hours to my surprise the ticket is still pending and she cannot tell me when it will be closed. I cannot wait 1month for a service to be moved that is just not feasible please assist.