Line Migration Taking forever!!!!!!!!!1

<p>Iv sent a request the 10th of October to get my line in the waiting pool so i can go to a new ISP</p> <p>my new ISP told me it takes up to a week to get your line moved to the waiting pool </p> <p> </p> <p>I sent the request at first Telkom didnt get my request to no avail it hasnt been read so i sent it again and they FINALLY got it called telkom to ask if they got the request to move my line and cancel my data package the first time the lady that i spoke to was so rude to me when i asked her will it really take 21 days she just put the phone down in my ear i went to the online chat today to ask how long it will be since its been two weeks and the lady there told my my request hasnt been approved and that i should wait the full 21 days so if anyone can help me and tell me if its just me that they dont want to help or do the treat all their customers the same way </p> <p> </p> <p>Im really fed up with telkom its problem after problem...............</p>