Line Migration - Shocking / NO Service

How difficult can a simple instruction to migrate a voice line/ number from one premise to another? After phoning in multiple times, going into the Telkom Walmer PArk walk in centre and been turned away, and eventually applying for the migration via the Telkom internet portal . We have been battling for over a month now and just no one at Telkom can assist or provide feedback as to where we stand at present. Utterly shocking and bitterly disappointing service. Can SOMEONE at Telkom please sort this issue out.