Line migration gone wrong
I requested for my line to be migrated over a month ago, I called 10210 where the agent had affirmed me that all is in order for my line to be moved.
1 and half months later and jack **** has been done about this. Last week a technician came home only to run cables and leave me stranded since she did not connect my line to the telkom network, she found a few issues with cables, she herself seemed lost and confused because she kept giving wrong answers.
10210/10213 never answers the phones and even when they do they keep telling me I will have to wait a few months before I even get a line. What a waste of my freaking time this has now become!!!!!
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Telkom's replyOfficial
20 Mar 2018, 11:20Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply20 Mar 2018, 11:20
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
's updateReviewer Update
20 Mar 2018, 11:28***, the guys activated my service, now I have very bad connection and I am still being charged for my previous line which has been terminated, the old like was terminated in January, the number for that was ***, February bill actually gave me a credit, this month I get a charge for it all of a sudden.
Fed of up the service that I have got from you guys, appalling!!! I am paying for a 10MB line, I am now getting 99MS ping and 2MBPS download speed, utter load of garbage!
's update20 Mar 2018, 11:28
Reviewer Update
***, the guys activated my service, now I have very bad connection and I am still being charged for my previous line which has been terminated, the old like was terminated in January, the number for that was ***, February bill actually gave me a credit, this month I get a charge for it all of a sudden.
Fed of up the service that I have got from you guys, appalling!!! I am paying for a 10MB line, I am now getting 99MS ping and 2MBPS download speed, utter load of garbage!