LINE MIGRATION DISASTER

Telkom Forced Migration of our home landline of over 30 years to a cordless phone. They never activated the pensioner discount and now we're overcharged. I've called for over 3 months now and no-one is resolving the matter. I am always being referred from Billing to Sales and back. When asked to speak to a manager, no one is available. PATHETIC!!!! I need to have this resolved TELKOM!!!