Line migration disaster

Initially I got bounced around a bit trying to put in the request for my DSL line to be moved to the wholesale holding pool for a different ISP to take it over. Eventually I got called by the Telkom representative who processed the request and told me the order would be process within 24 to 48 hours and that in the event of their system not working I should just contact my ISP to ask them to take over the line. When I contacted my ISP 48 hours later they said it had not been done and so I should call Telkom back which I did. This call attendant said that in fact it takes 48-72 hours and that after that I should contact my ISP. Now doubtful, before contacting my ISP I called Telkom again and was told that the line had indeed been moved so I contacted my ISP and again they said it had not. And so I called Telkom again and after being put on hold for more than 40 minutes I was told it would in fact take 7 days. I have no idea who to believe or what is going on in Telkom but it is utterly disastrous.