JH
John-Stephen Harmse

1 reviews | Active since Oct 2016

02 Nov 2016, 10:48

Line Migration and not calling back

<p>I sent my form with my ID the 10th of october 2016 and no one contacted me or sent an emai or a sms to tell me they recieved my form of moving my line i called telkom to ask if they got it the lady i spoke to (couldnt remember her name)</p> <p>told me there is no form submitted from my side i should send it again so i did about 6 times to get a simle email from a auto reply saying my form has been recieved and again its almost 2 weeks which will be a month going with this in the next 8 days by the rate telkom works. So i submitted a review on here to talk about it and Busi from telkom saying he or she will deal with it (which is nice) so Telkom decided to call me 2 days ago and i couldnt answer for i was busy with a client it would have been nice to get a call back after they couldnt reach me but yet again DISPOINTED no call.....</p> <p>Went online to talk to telkom and ask if my line has been moved today and the lady (which i also couldnt rememer what her name was) told my my order hasnt been processed yet....... It really cant take that long for a line to be moved my friend got his line moved from Mweb the same day that he called so someone at telkom isnt doing there job</p>

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Replies (1)
Telkom
Telkom's reply02 Nov 2016, 14:32
Official

Hello JohnStephen

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,