BD
Brad D
1 reviews | Active since Jan 2013
25 Jan 2016, 20:51
Line is broken AGAIN
In the last 3 weeks I have had to report the fault on my line 3 timers. For the exact same problem every time. I don't know why Telkom do not work on the weekends (shift work must be above their knowledge) and quite frankly, on every piece of social media it seems to be endless complaints about service delivery. I have exceptional Packetloss (10-70%), continuous line drops (between 50 and 100 per day) and my latency is consistantly over 200. But my service has been \restored"3 times now. Unfortunately"
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Telkom's replyOfficial
25 Jan 2016, 21:49Hello Brad Daniels,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192441
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192441
Regards
Tumelo
Telkom Social Media Team
Best regards,
Telkom's reply25 Jan 2016, 21:49
Official
Hello Brad Daniels,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192441
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM192441
Regards
Tumelo
Telkom Social Media Team
Best regards,