line interruption credit/and still faulty internet

thank you telkom for the line interuption credit i received on my account for sept 2015 as i have been having a lot of problems with my internet lately and still am more than half the time i can not use my internet and seems to be getting worse its super super slow but thank you for that.<br> Could someone please also help me with the following ref number 349CWK061015 someone phoned my brother on tuesday and asked for a tech to come out to our residence on thursday 8/10/2015 he was waiting at home the whole thursday and no phoned or pitched up again this is not the first time someone daid they will send someone out and no one comes please phone *** to make an arrangement for a tech to come out and sort this problem out once and for all our internet is super super slow from about 4 in the afternoon browsing is ok also very slow but as far as online games is concerned no go nothing works<br> please reply asap<br> thanks