Line installed still not activated

I had my line moved from my old place to my new place, the line was installed on Friday, 1st thge line is at the wrong speed I asked for 4mbps it is not at 2mbps, then there is the big issue, the order is not completed so no one at Telkom is able to do anythign because no one there talks to each other, so I cannot upgrade to 4mbps until some doos decides to close the order as completed, then I cannot make any calls using my landline once again because the order is still open...<br> <br> I spent over 5 hours on the phone this morning, transferred from one person to the next person each time holding over 40minutes because Telkom decided to retrench half their staff and we have to suffer.<br> <br> Come on, I am a business customer and I cannot work if you cannot resolve this issue, get the order closed and activate the line, how hard is that