NS
Ntlhari S

1 reviews | Active since Jul 2013

03 Aug 2015, 15:13

Line installation - No Service provided

On the 13th of July, I went to Telkom store (Hatfield, Pretoria) to apply for a line to be installed.<br> The first incident, was explained that they weren't able to allocate a number, thus in their discretion, cancelled the order, without informing me. I contacted the to reschedule<br> The 2nd incident was for the rescheduled date (27 July). the technician claimed that he was at the premises, (lies), the caretaker never saw anyone from Telkom, he also claimed that he knocked on my door, where no 1 answered. More lies, I had made arrangement that some1 be there between the indicated install times (07:30 - 12:00), and no 1 came through.<br> The 3rd incident, (3rd August), they called to confirm whether i will require their modem and that, they have dispatched a technician. at half 11, i called the same No back, I was informed that a technician named Johan is by their junction box. I waited for three hours and no technician was anywhere near alleged junction box, or has presented himself. The nature of making appointments and not showing up to fulfil their required tasks is just PLAIN BAD SERVICE.<br>

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Replies (1)
Telkom
Telkom's reply03 Aug 2015, 16:41
Official
Hello NGSelectronics,

Sorry for hearing about your experience.

Your matter has been forwarded to our Installations department to investigate and provide feedback.

Your reference number is SM131059

Kind Regards
Charl
Telkom Social Media Team