Line installation nightmare

On December 29th 2014, I optimistically walked into a Telkom shop and requested a phone line and ADSL. Its 10th of September and I am still waiting.<br> It's been a long year of ups and downs. At one point, I had a technician call me ask to book an appointment. I'm still waiting.<br> All I want is to give Telkom money for providing me ADSL. All I have received is a myriad of excuses from Telkom staff.<br> First is was that there were no available slots, then the exchange being upgraded and now is back to the slots not being available.<br> Has Telkom found a magical way of generating income from the number of hours people are placed on hold when calling their call centre?<br>