Item: Telkom
Rating: 1
Author: Theresa B

Telkom's replyOfficial

20 Apr 2017, 18:31

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us the order and ID number of applicant to ***

Please insert *** the subjects field

Regards
Yazied
Telkom Social Media Team

Best regards,

Telkom's reply20 Apr 2017, 18:31

Official

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us the order and ID number of applicant to ***

Please insert *** the subjects field

Regards
Yazied
Telkom Social Media Team

Best regards,

TB

Theresa B's updateReviewer Update

25 Apr 2017, 08:16

Good morning Yazied....it is now FIVE DAYS LATER !! I followed your instructions to the letter. NOTHING !! NO FURTHER PROGRESS !! I have continued to phone daily, I get the same answer..Cables, cables, cables...is no-one at Telkom going to help me ??? TWO requests for managerial intervention ignored..requests for a callback ignored...I even managed to get the direct numbers of the manager for the technician concerned, my call is cut off mid ring....PLEASE SOMEBODY HELP !!!!!!!!!!!

TB

Theresa B's update25 Apr 2017, 08:16

Reviewer Update

Good morning Yazied....it is now FIVE DAYS LATER !! I followed your instructions to the letter. NOTHING !! NO FURTHER PROGRESS !! I have continued to phone daily, I get the same answer..Cables, cables, cables...is no-one at Telkom going to help me ??? TWO requests for managerial intervention ignored..requests for a callback ignored...I even managed to get the direct numbers of the manager for the technician concerned, my call is cut off mid ring....PLEASE SOMEBODY HELP !!!!!!!!!!!

TB

Theresa B's updateReviewer Update

05 Sept 2017, 16:02

Now we are in September 2017...service was restored late July, only to go down again, then up again...NOTE: the service was non-existant from MARCH to JULY...we are told a reconstruction will be done on the account, disputes are raised, credits will be passed...in the last week, I have received not one, but 4 dispute reference numbers. My service has been suspended by Telkom for over a month now, according to them a credit was passed for R 900...on a bill for NON EXISTANT SERVICE that they have managed to raise for R11000 ??????????? HOW TELKOM, HOW ????? How was I charged for something that DID NOT EXIST ?? You have blocked my daughters upgrade, which has NOTHING to do with this dispute, is completely up to date and paid, for something that YOU CANNOT RESOLVE AND WILL NOT TAKE RESPONSIBILITY FOR ??????????? VERY UNHAPPY CLIENT...

TB

Theresa B's update05 Sept 2017, 16:02

Reviewer Update

Now we are in September 2017...service was restored late July, only to go down again, then up again...NOTE: the service was non-existant from MARCH to JULY...we are told a reconstruction will be done on the account, disputes are raised, credits will be passed...in the last week, I have received not one, but 4 dispute reference numbers. My service has been suspended by Telkom for over a month now, according to them a credit was passed for R 900...on a bill for NON EXISTANT SERVICE that they have managed to raise for R11000 ??????????? HOW TELKOM, HOW ????? How was I charged for something that DID NOT EXIST ?? You have blocked my daughters upgrade, which has NOTHING to do with this dispute, is completely up to date and paid, for something that YOU CANNOT RESOLVE AND WILL NOT TAKE RESPONSIBILITY FOR ??????????? VERY UNHAPPY CLIENT...

TB

Theresa B's updateReviewer Update

18 Sept 2017, 08:31

Amazing...still no response from Telkom, more reference numbers received...

TB

Theresa B's update18 Sept 2017, 08:31

Reviewer Update

Amazing...still no response from Telkom, more reference numbers received...

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