GG
Greg G

1 reviews | Active since Feb 2011

06 Sept 2016, 08:57

Line Installation Cancelled

<p>I requested and app**** for a fixed line. They told me two weeks. I waited. I received an sms saying they coming on the 5th Sept. I contacted them on teh 5th, they told me to wait. At 16h27 I received an sms saying a technician has been dispatched. Never arrived.</p> <p>Today I contact them, they say it was cancelled. I must reapply and wait another 2 weeks. Agent cut me off</p> <p>Order number ********** 17</p>

0
Replies (4)
Telkom
Telkom's reply06 Sept 2016, 09:50
Official

Hello Tarzan2668

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

GG
Greg G's update06 Sept 2016, 10:16
Reviewer Update

Just received a call from Telkom to say they enroute.....this could be the best change in customer service I have received.

GG
Greg G's update06 Sept 2016, 10:18
Reviewer Update

They have arrived! Good job Telkom!!

GG
Greg G's update08 Sept 2016, 08:58
Reviewer Update

And straight back down to zero. The chap who arrived so quickly, decided it couldnt be done, gave us some technical story, walked out and now nobody knows whats going on. We sit and wait and nobody in the call centre can help.....