line installation

good day i sold my house and moved to a new property all I asked is that my line is moved to the new property you phone them 10 times and every time you wait an hour on the phone before the answer when they eventually answer all they do is blame someone else you talk to the managers and the do nothing Tabiso the one manager all he does it say we will escalate the fault but no one ever comes back to you it has been 2 months and still no line and no interest shown of telkom