Line Installation

I have arranged for a line installation on 08 September 2015 with Telkom for 01 October 2015. I ordered the line well in advance knowing that we will be moving into our new house. <br> <br> I confirmed the appointment on 30 September 2015 and followed up twice on 01 October 2015 being told that a technician will still come on on the same day as arranged. <br> <br> My boyfirend works from home and he cannot afford to be without internet and this was also delayed to the call center agents. <br> <br> After escalating the matter yesterday and again this morning with a supervisor, I have still not received a response, surprise surprise.<br> <br> I have heard many nightmare stories about Telkom, but I never dreamed that their service would be this bad. <br> <br> To say that I am extremely upset is an understatement. I have now spoken to 13 different call center agents and the they seem to know less than the one before him/her. <br> <br> Please have somebody get in contact with me, so that my line can be installed still today. <br> <br> I am not interested to hear that the matter will be escalated or that you will look into the matter, because that is what everyone has been doing. <br> <br> I want a solution ASAP.