Line Hasn't Worked

My line was installed on the 29th June. First of all they were too lazy to run the line along my fence line and then to my house so they put it diagonally across my yard, low hanging and through trees. this looks untidy and is impractical as there are kids kicking soccer ***** and trees blowing and we are going to be building soon and its in the way. second of all, it hasn't worked yet since they installed it. the fault was reported on the 3rd July and no one has been around to fix it. I am paying telkom, and web africa for a service i can't use and it's very annoying that the service is this bad and there is no urgency to service customers. I would like this seen to very soon or I'm cancelling it all. fault ***