DJ
Dela J
1 reviews | Active since Feb 2015
13 Feb 2015, 08:53
LINE HAS BEEN SUSPENDED FOR NO CAUSE 10 DAYS
ON THE 3RD OF FEB 2015 WE RECEIVED A PHONE CALL AND SMS THAT SAID OUR ACCOUNT IS OUTSTANDING WITH R391 IT MUST BE PAID BEFORE WEDNESDAY OR LINE WILL BE SUSPENDED. WE MADE A PAYMENT IMMEDIATELY. THE NEXT DAY LINE HAS BEEN SUSPENDED. WE CANT EVEN PHONE 10217 FROM OUR LINE. SO ALL CALLS HAS BEEN MADE FROM MY PERSONAL CELLPHONE.TALKING TIME FROM 30 MIN TO 3 HOURS PER DAY. IVE GOT ALL THE EMAILS FROM THE CONSULTANTS I SPOKE TO. AND EVERY TIME I SEND THE NEW PROOF OF PAYMENT THEY TELL ME MY LINE WILL BE RECONNECTED IN THE NEXT 30MIN. NOW ITS BEEN 10 DAYS WITHOUT MY BUSINESS LAND LINE. WE HAVE MADE SO MANY PAYMENT THAT OUR ACCOUNT IS NOW IN CREDIT!!!!!!
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Replies (1)Telkom's replyOfficial
13 Feb 2015, 09:18Hello jomarica52,
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your Reference Number: SM88325
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your Reference Number: SM88325
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Telkom's reply13 Feb 2015, 09:18
Official
Hello jomarica52,
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your Reference Number: SM88325
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your Reference Number: SM88325
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
