Line has been down for almost 5 weeks....

I work from home and have not had a telephone or ADSL line for the last 5 weeks.<br> I have followed up so many times only to be told something different every time.<br> I escalated the fault the week after logging the original (ref number 772708). Still nothing was done.<br> I then phoned again on the 6th of November, and was told that the fault will be assigned to a technician on the 9th of November.I heard nothing.The 10th of November I phoned again, and was told that it was \in progress"";so why should I now be paying for it. im beyond livid! """