Line fixed but still lying on the gound?

I reported my Telkom Landline on Friday 27 November 2015 because it is completely dead and I have noticed that the line is not connected to the pole thus it is hanging loose and requires re connection Reference no 464CTZ271115. On Tuesday evening 1 December 2015 I receive an sms stating the following <br> <br> Dear Customer your report reference 464CTZ271115 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. Alternatively use [URL Removed] Please do not reply to this SMS. Telkom<br> <br> How on earth can this be restored if there was NO technician near my home, or even a phone call asking what the problem is? The line is still dead and it remains disconnected from the pole. So this morning I had to report it again. Reference no 11CTZ021215<br> <br> Can someone please address this issue and give relevant feedback, as I fail to see how services can just be restored without even attending to the site. We pay our bill on time very month but yet I am disrespected as a customer.<br> <br> Awaiting an update a.s.a.p<br>