Line Faulty and no service

Dear Telkom<br> <br> I reported my line and ADLS faulty on the 19 January 2015.<br> Fault nr: 895CTK190115,<br> A week later the technical showed up and disappeared again. The problem was escalated to the ops manager. (Louis). Even further to his manager. I was promised that the team will solve the problem on Friday and Saturday (30,31 Jan 2015). Today my lines are still down and I have no feedback.<br> Phoning the utter poor service line does not help. (I listened to a lady and a man talking about stuff for 10 minutes and then the phone was dropped on me.) <br> What am I to do now???<br> I expect some feedback!!!<br>