Line Faulty almost a month - pathetic company

I reported a faulty line on 22 Jul and received a reference number. To date the fault has been escalated three times after holding on for 30+ minutes for someone to answer. \Still needs to be assigned to a technician"... is the answer. How must one run a business with support like that. Telkom is letting small business down and contributing to the downfall of South Africa. They need to take a look in the mirror and make some drastic changes before all hell brakes loose....they were always someone to count on - now they are a big disappointment !!"""