Line faults reported 21 & 22/03/2017. Nothing done.
<p>On 21 March 2017, I reported no ADSL cable service & received reference No. 135CNK210317. To date still have no connection nor has anybody contacted me nor visited my premisses to check cable connection & reason for this. Telkom is my ISP, but there is obviously lack of client interest & support. My Telkom login website just shows 'Fault In Progress' ????? Next day I had to add fault report re noisy telephone line, but only got ***. Both emails state: 'Please refer to your Fault Reference number in all correspondence with Telkom in this regard' This is a joke as Telkom does not supply email nor fax contact details.</p>
Whilst I thank Launa for her response, am wondering why I had to post on Hellopeter to get somebody to react?
Whilst I thank Launa for her response, am wondering why I had to post on Hellopeter to get somebody to react?
It's now 3 April & nothing has been done to correct my ADSL connection excepting that today, a very unacceptable connection has been created: Ping 359, Download 0.81 & Upload 0.38 !! I seriously object to paying for such a service & am extremely annoyed that no technician has been to my premises since 16 March when I logged my complaint. Faul references mean nothing to me - ACTION means more.
It's now 3 April & nothing has been done to correct my ADSL connection excepting that today, a very unacceptable connection has been created: Ping 359, Download 0.81 & Upload 0.38 !! I seriously object to paying for such a service & am extremely annoyed that no technician has been to my premises since 16 March when I logged my complaint. Faul references mean nothing to me - ACTION means more.
Thank you & I sincerely hope that a Technician will not take much longer to assist. In addition, please advise how a Telkom client may enter into correspondence as no contact details are supp**** - re ' 'Please refer to your Fault Reference number in all correspondence with Telkom in this regard'
Thank you & I sincerely hope that a Technician will not take much longer to assist. In addition, please advise how a Telkom client may enter into correspondence as no contact details are supp**** - re ' 'Please refer to your Fault Reference number in all correspondence with Telkom in this regard'
Dear Garreth,
In reply to your response, dated 4 April 2017: Today is 8 April - no Technician has even contacted me nor been to my premises. Yesterday received a 'Do not reply' SMS stating that 'The fault is in our hands with our technical repair division' REALLY? I'M TOTALLY FED UP WITH TELKOM'S LIES. I'm currently relying upon my very weak signal via Telkom Data SIM, which connection took 45 minutes to open this website.
Dear Garreth,
In reply to your response, dated 4 April 2017: Today is 8 April - no Technician has even contacted me nor been to my premises. Yesterday received a 'Do not reply' SMS stating that 'The fault is in our hands with our technical repair division' REALLY? I'M TOTALLY FED UP WITH TELKOM'S LIES. I'm currently relying upon my very weak signal via Telkom Data SIM, which connection took 45 minutes to open this website.
I'M TOTALLY DISCUSTED WITH TELKOM!!! Subsequent to my logging a fault on 22 March, when nothing as done, then the local cable was ****** & has now been replaced but the Contractor has left & signed off his work having not connected a section in this village. According to Telkom, my service has been restored. THIS IS NOT TRUE & I DEMAND SERVICE AS A MATTER OF URGENCY NOW!!
I'M TOTALLY DISCUSTED WITH TELKOM!!! Subsequent to my logging a fault on 22 March, when nothing as done, then the local cable was ****** & has now been replaced but the Contractor has left & signed off his work having not connected a section in this village. According to Telkom, my service has been restored. THIS IS NOT TRUE & I DEMAND SERVICE AS A MATTER OF URGENCY NOW!!