KS
Kim S
1 reviews | Active since Jan 2016
30 Dec 2015, 14:11
Line fault still not fixed
On 17 December our landline went dead. Our ADSL is still working but there is no dial tone. On 18 December we recieved a troubleshooting phone call which established the line itself is faulty and they said it would be handed over to technical. <br> <br> Last week we called to follow up and the call centre person said they would escalate the matter. No response and the line is still down after nearly two weeks! I will still have to pay a full month's bill though!
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Telkom's replyOfficial
30 Dec 2015, 14:33Hello ksch,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
Telkom's reply30 Dec 2015, 14:33
Official
Hello ksch,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***