Line fault reported 28/04/2016. Still not sorted out today 25/05/2016. Almost a month

<p>Our telkom line has been down since the 28/04/2016 and it was reported on the day. Fault No 842CRK280416 for line number ***. I have followed up numerous times. The technitions that has been assigned (of which there were many) have not bothered to contact my wife or I for feedback, like the call centre agents said they would. I have escalted this incident on Friday the 20th of May 2016. Escalation ref no 862450. It is Wednesday the 25th of May and I'm yet to receive a call about the progress from Telkom.</p> <p> </p> <p>I have placed an order for a Fibre line, which I'm considering to cancel.</p> <p> </p> <p>Pathetic service!</p>