line fault reported 08.08.2015

fault 43 crk 08.08.2015 was generated. still waiting for service.<br> no dialing tone, incoming call rings on line when answered and heard forwarded to answer service.<br> cannot access message centre as built into line. <br> three handsets used to test line. no dialing tone etc......<br> <br> sms fault keep generating as fault reported etc.<br> <br> phoned 20210 from rosebank telkom, was told that the only connection to area service manager is by email from subcontacors NWS in durban. promised urgent mail would be sent so that contact could be expedited. <br> still waiting.<br> adsl download also affected, only 45kps max. will lose balance of data package.<br> <br> please diagnose and repair. very frustrated and angry. cannot complain to c e o , have made escalation attempts etc...what is going on at telkom?