Line fault one month still no response

To Whom it may Concern<br> <br> One month ago my line was damaged, I followed procedures in reporting the fault to telkom via mweb to have this issue resolved because it caused intermittent connectivity issues with our internet connection, a technician from telkom came to our premises to investigate 24 hours after the fault was reported, the technician disconnected the line itself and reconnected it then left, one hour later we started experiencing connectivity issues again and it hasn't stopped/improved since. (In fact it's already taken me half an hour to write this complaint up to this point) This line is used for business and because of these issues our business has suffered. I have been a loyal telkom client for at least 15 years and thought as a loyal long term client I would receive better service than this. I kindly ask that this matter be resolved as soon as possible otherwise I will have to escalate this matter further<br> <br>