line fault not resolved after more than 2 weeks

I reported that my line is not working properly on the 23rd January - 103CRK230116 was the reference number given in the email acknowledgement. After 6 days of no response i called 10210 and they escalated the matter. They said a technician will call to arrange when to come and check the line. The next day i got a call from the security at my complex saying that the twlkom technician was there. I was 100kms away at the time. The tech then proceeded to report the matter as resolved! I called again the next day and was told a tech wil contact me. I called again a few days ago and still have had no success. My phone line is dead and my adsl isnt working either. Telkom simply does not care. They say they will credit me for the days my line isnt working but what about Afrihost whom i am paying several hundred rands for the adsl line and data?