Line Fault not resolved after 2 weeks

I logged a line fault on the 6th August 2015 after my line went completely dead. I was sent a message on 10th August 2015 to say that it was with the technical division. To date the fault has still not been resolved and i am calling daily only to be told that my line is linked to a general fault in my area.<br> We run a business from home and rely heavily on our phone line being in service. Please can you assist in having this fault resolved as soon as possible.<br> My fault reference is 492CRZ060815<br> <br>