Line Fault - it has been over 8 weeks! and still no solution

<p>My line fault was logged end of July and since then there has been numerous follow ups to check on when the fault will be fixed. Every time I phone I am told that they cannot tell me how long it is still going to take and that it is a cable fault. I have asked numerous times for someone who actually knows, to just contact me to let me know. In the mean time i get SMS e confirming my fault has been logged, but there is no Reference number. I get SMS e to rate the service of the consultants I speak to (on which I have rep**** once again for someone to contact me) Telkom tries very hard to be customer centric, but they are missing the boat! Can someone just contact me! All I am asking is WHEN WILL IT BE FIXED? I need a date??</p>