Line Fault

I reported a line fault on the 22nd of March and followed up on the 30th when the fault was escalated. I followed up again today just to be told that Telkom technicians can commit to the repair by the 1tth of April. Aren't I supposed to get some kind of response within 24hrs on escalated incidents?<br> <br> On the up side; I am doing some consulting for Telkom next week and will ensure they receive the same service from me as I receive from them ;)