LH
Lene H

1 reviews | Active since Dec 2013

27 Aug 2015, 10:48

LINE FAULT

Good Day,<br> <br> Seems like this is the only way to actually get Telkom to wake up.<br> <br> Telkom makes it so easy to track a fault but to actually get a result from it takes days or weeks. a Day if you lucky.<br> <br> I logged the fault 12.08.2015, fault was handed over to a technician 20.08.2015. I called the 21.08.2015 apparently there are very few technicians to date 27.08.2015 a week later still no result.<br> <br> Extremely frustrating as whenever I have to log a fault I know its going to end up in a battle to get answers and to get through to Telkom for answers or actions

0
Replies (1)
Telkom
Telkom's reply27 Aug 2015, 11:49
Official
Hello LNA,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Technical Department and feedback will follow. ***

Apologies for any inconvenience caused.

Kind Regards
Tebogo N
Telkom Social Media Team
***

Best regards,