Line fault

On 18 February when I returned from work around 17h30 I found that my internet was down. I phoned 10210 and the lady who I spoke was unable to assist me as it seemed that the issues was with my line so she logged a fault (1355CRK180216), I received an sms directly after my phonecall indicating to me that the problem has been logged. A few days later (22 February) I had no response from Telkom so I phoned 10210 again, the lady was quite pleasant and told me that she will escalate the problem she gave me the escalation number (827268) and said that a technician will be out the next day. The next day came and no technician, so I phoned again and the lady said she will escalate the issue. I phoned daily after that with the same response from Telkom, until today the 27 of February, the lady I spoke to today told me that they will only sort out my issue on the 3 March. This is completely unnacceptable! how is it possible that it will take 14 days to assist with my line?? Is Telkom going to compensate me for my internet downtime or the money that has been spent on mobile internet? If this is the type of service that Telkom is delivering then I will definitely consider other options