Line down two weeks - no service

A Telkom person responded to my HelloPeter complaint five days ago, but no results have followed. <br> My Telkom line has been down for two weeks (tree fell on the line on 3 Jan). I've wasted hours trying to get a response from Telkom. The call centre agents are polite (when you get through after up to 30 mins on hold) but have no power to get anything done. The website chat facility does not work. Emails are not answered. Smses from Telkom cannot be rep**** to. <br> Could that be Telkom's watchword: \NO REPLY"? <br> Telkom's mission statement: \""We endeavour to avoid communicating with the customer at all times\""?<br> A technician called briefly to look at my problem on Sat 16 Jan. Major repair work is needed to old poles and lines (Wynberg"