Line Down - technicians don't call to set up time

Its been almost two weeks since I have been without a landline connection<br> <br> I have logged the fault with the contact centre, called again from a Telkom office, called the call centre AGAIN and even asked for help on TELKOM's facebook page<br> <br> To date my problem has not received any resoultion<br> <br> When I called the contact center yesterday I was told by the agents that technicians had been allocated to come to my home to fix it at 12pm this coming Monday<br> <br> NOBODY has called to see if this is a suitable time. I had specifically asked that I be called before the technicians arrive - Of course TELKOM does not compute that normal people are at work at this time<br> <br> The contact centre agents say that we are not allowed to speak to their supervisors <br> <br> Where is the accountability TELKOM???<br> <br> Am I expected to still pay the full amount at month end after having received this shoddy treatment and lack of service??<br> <br>