Line down since 23/12/15

After the storm on 21/12/2015 my line went down and I reported it to Telkom on 23/12/15 and received a ref no: 297CTK231215. Despite several calls to the call centre and an escalation request no technicians arrived until 07/01/16. The technician came and tested the line and said the fault was at the exchange and he is going to test it and will be back. To date he has not returned and every time I call the call centre they tell me that the fault has been forwarded to the technicians for repair. I tried calling the call centre today and held on for 50 mins without anyone taking my call bearing in mind that I am calling from a cell phone as my landline is down. I am considering cancelling my subscription with Telkom and not paying them at the end of Jan.