line down over 2 weeks

i have 2 telkom landlines.<br> 1st line has been down over 2 weeks - ref no.: 725cnz110416<br> 2nd line + adsl has been down 4 days - ref no.: 28bnk180416<br> <br> Both lines are used for business. We are a copy centre and it is important that we have these line running every single day. Our main line on the copy centre side is faxing, internet and email services, these are used daily. i have had many customer walk out my door due to these lines being down. Your call centre told me that a technician will be in on Monday and nobody has pitched up. i am frustrated with your service Telkom. Please sort this mess out,.It is your duty to keep us running.